What we hold, and for how long.

What we collect from this site

If you send the enquiry form, we receive your business name, your name, your WhatsApp number, and whichever optional details you filled in. Nothing else on this page is recorded.

We use those details to reply to you. We do not add you to a list, and we do not pass them to anyone else.

What a live system stores for a customer

When Ajax is live on a business's WhatsApp number it stores the conversation, the booking or visit, and the details a person gave in order to make it — including the location and photo attached to a check-in.

Conversations older than six months are deleted automatically. Data is held in Mumbai.

Who can see it

Staff of the business, through their own sign-in. A technician can only load the jobs assigned to them — that limit is enforced by the database, not just hidden in the interface.

A customer's tracking link covers the current job only, and stops working once the job is marked done.

Stopping messages

Replying STOP works on the first message. Marketing messages stop immediately. Reminders about a booking a customer has already made keep coming, so nobody misses a visit they asked for.

Getting in touch

Message us on WhatsApp and we'll answer, including requests to delete anything we hold.